Resume
A.C. Ivory
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Experience
2021–Present
Freelance UX Designer
Over the last five years, I’ve worked as a freelance UX/Product Designer focused on complex, business-critical tools rather than simple marketing sites. I design and refine enterprise-style systems—ERP/CRM platforms, internal operations tools, supplier and dealer portals, and vertical SaaS products—serving multiple roles with competing needs. My work spans research, IA, interaction design, UX writing, and design systems, partnering closely with product, operations, finance, legal, and engineering stakeholders to turn messy workflows into tools teams rely on every day.
- SilencerCo · Manufacturing – HMI/MES and dealer portal
- UX/Product Designer for internal HMI/MES interfaces and an external dealer portal supporting orders and performance tracking.
- Worked with operators, supervisors, maintenance, and dealers to understand machine, ticketing, and sales workflows.
- Designed dashboards, ticket flows, and data-heavy tables, emphasizing clarity, status visibility, and quick decision support.
- Collaborated with engineering and operations leadership to align the UX with technical realities on the factory floor.
- CapRelo · Relocation & Vendor Management – Supplier portal
- UX/Product Designer for a supplier portal used to manage service orders, tasks, messaging, and invoicing between coordinators and vendors.
- Mapped cross-company workflows, identifying friction between internal teams and external suppliers.
- Designed task views, order details, messaging, and invoice flows optimized for high-volume, status-heavy work.
- Worked with product, operations, and engineering to align requirements and ensure the portal integrated with existing systems.
- Omnus Law · Legal Services – ERP/CRM for law firm operations
- UX/Product Designer for an internal ERP/CRM integrated with existing case management tooling, supporting attorneys, finance, and operations staff.
- Analyzed current matter, timekeeping, invoicing, and directory workflows with legal, intake, and billing stakeholders.
- Designed unified matter views, time entry, billing workflows, and role-aware dashboards to improve visibility and control.
- Partnered with engineering to design system-backed components and handle integration constraints and permissions.
- Remark · PropTech – Home profile and digital twin platform
- UX/Product Designer for a consumer and realtor-facing platform capturing home data, evaluations, floor plans, and service connections.
- Defined user journeys for homeowners, evaluators, and service providers across onboarding, data capture, and reporting.
- Designed responsive UI patterns, data-heavy views, and content to explain complex home data in approachable ways.
- Collaborated with founders, PM, and engineering to scope V1, design experiments, and support iterative releases.
- Volcanic Retail · B2B Wholesale Marketplace – Brand/retailer platform
- UX/Product Designer for a two-sided marketplace connecting brands and retailers with catalogs, calendars, social activity, and messaging.
- Modeled account hierarchies, roles, and permissions; designed flows for discovery, ordering, and relationship management.
- Created design system patterns for cards, feeds, filters, and messaging that scaled across both sides of the marketplace.
- Partnered closely with founders, product, and engineering to iterate on the platform based on pilot feedback and usage.
- SubPro · Construction Technology – Vertical SaaS for jobsite operations
- UX/Product Designer for a construction management platform covering scheduling, estimating, field operations, and accounting.
- Created flows, wireframes, and prototypes for multi-role experiences (owners, PMs, field crews, estimators, finance).
- Developed and evolved a design system for dashboards, complex tables, and filters to keep the product coherent as it scaled.
- Partnered with founders and engineers to prioritize workflows, balance constraints, and support implementation and QA.
Nov 2015–Jan 2021
Ancestry · UX Designer
- Professional Services – ERP/CRM for client delivery
- Sole UX/Product Designer for a custom ERP/CRM that unified client, project, timekeeping, and billing workflows.
- Led discovery with researchers, project managers, sales, and finance; mapped end-to-end client journeys and SOPs.
- Designed standardized milestones, dashboards, and communication timelines to improve visibility and consistency at scale.
- Collaborated with engineering to align on data models, feasibility, and phased rollout of a modern, accessible UI.
Feb 2015–Jan 2021
Ancestry · Product Manager
- Professional Services – ERP/CRM for client delivery
- Product Owner of proprietary ERP/CRM, partnering with division management and engineering to improve operational efficiency.
- Integrated third-party applications including Salesforce, DocuSign, Qualtrics, SendGrid, Smartsheet, and Box to create a unified ecosystem.
- Built custom modules to solve complex process challenges across client management, project tracking, and billing workflows.
- Led product strategy and prioritization to align system capabilities with business needs and user requirements.
- Collaborated closely with stakeholders across operations, project management, finance, and sales to gather requirements, validate priorities, and ensure the platform supported diverse operational workflows.
Dec 2014–Apr 2016
Ancestry · Learning & Development Specialist
- Professional Services – Genealogical research firm
- Redesigned and co-authored comprehensive employee onboarding training materials to standardize knowledge transfer and ensure consistent service delivery across global offices.
- Onboarded and trained over 40 new hires across multiple locations, including international expansion to Dublin and London offices, maintaining alignment with company mission and values.
- Implemented division-wide standard operating procedures (SOPs), documenting complex research workflows and establishing repeatable processes that improved efficiency and reduced operational friction.
- Applied principles of user-centered communication and organizational systems—to design training experiences that effectively conveyed complex genealogical methodologies to diverse learners.
- Built foundation for later product management and UX work by learning to map end-to-end workflows, identify pain points, and translate operational needs into systematic documentation and process improvements—skills that directly transferred to designing internal tools and ERP/CRM systems at Ancestry.
Apr 2011–Dec 2014
Ancestry · Genealogist Researcher
- Professional Services – Genealogical research firm
- Conducted genealogical research for clients worldwide, applying research methodologies, source analysis, and evidence evaluation to solve complex ancestral puzzles spanning multiple generations and geographies.
- Analyzed historical records, census data, vital records, and archival documents to identify patterns, resolve conflicting information, and construct accurate family histories under strict evidentiary standards.
- Documented research findings in detailed reports, translating complex genealogical evidence and methodology into clear, accessible narratives for clients with varying levels of expertise.
- Collaborated with marketing and public relations teams while conducting in-depth research for television shows like Who Do You Think You Are?, managing tight deadlines and high-profile storytelling requirements.
- Developed systematic research workflows and documentation practices to manage multiple concurrent client projects, including research citation standards and document management.
- Built strong analytical and problem-solving skills by navigating incomplete, conflicting, or ambiguous historical data—experience that directly translates to identifying user needs, synthesizing research insights, and designing solutions in product and UX work.
Education
Oct 2025–Nov 2025
Memorisely · AI Design Bootcamp
Completed an intensive 4‑week, cohort-based masterclass focused on adopting an AI‑driven product design workflow. Built a reusable prompt system, learned prompt mechanics and patterns, and used AI to accelerate user research by extracting faster signals, synthesizing insights, and turning raw data into clear problem definitions. Applied AI for ideation and prioritization to quickly generate and evaluate solution concepts, then translated them into high‑fidelity AI‑assisted Figma prototypes, including flows, interactions, and AI‑informed usability testing workflows. This bootcamp sharpened my ability to design 10x faster while maintaining rigor in research, interaction design, and validation—directly strengthening how I lead UX work from first prompt to tested prototype in modern AI‑enabled product teams.
Sep 2024–Nov 2024
Memorisely · Design Systems Bootcamp
Completed an intensive 8-week, cohort-based program focused on planning, building, and scaling product design systems for complex digital products. Deepened my skills in auditing existing UI patterns, defining tokens and foundations (color, type, spacing, grid), and translating them into robust, reusable Figma components and libraries that are easy for engineers to implement. The bootcamp emphasized system governance, documentation, and contribution workflows, so designers and developers can ship consistently without sacrificing speed. This training sharpened my ability to turn messy UI into a cohesive, scalable design system—directly strengthening how I lead multi‑product design consistency, improve handoff, and reduce design and build time in modern product teams.
Sep 2020–Nov 2020
Memorisely · UX Design Bootcamp
Completed an 8‑week, cohort-based UX design bootcamp covering core principles, methods, and best practices expected of a modern UX program. The curriculum spanned user research, information architecture, interaction design, wireframing, prototyping, and usability testing, all grounded in real product scenarios. Prior to this bootcamp, I had been practicing UX design at Ancestry with largely self-taught methods; I enrolled to formalize and deepen my skills, validate my approach against industry standards, and adopt additional best practices I could bring back into complex internal tools and workflows.
2011–2015
University of Utah · Bachelor of Arts, Mass Communication
Earned a Bachelor of Arts in Mass Communication from the University of Utah, completing coursework in communication theory, digital media strategy, interpersonal and organizational communication, research methods, and user behavior analysis. Studied how people interact with technology platforms and how interface design shapes communication patterns—foundational knowledge that directly informs my approach to UX design and product management. Explored topics including information architecture, persuasive communication, audience research methodologies, and the social impacts of emerging technologies. This interdisciplinary education equipped me with a deep understanding of how users communicate across digital platforms—from social media and enterprise collaboration tools to project management systems—enabling me to design intuitive products that facilitate seamless human interaction and meet real user needs.
Volunteer Experience
Jan 2024–Present
Capitol Reef Farmers’ Market · Member, Board of Directors
Capitol Reef Farmers' Market is a seasonal, open-air market held on Saturday afternoons from late May through mid-October in Torrey, Utah. We bring together fresh, locally grown produce, baked goods, meats, handcrafted items, and live music for both local residents and the many visitors exploring nearby Capitol Reef National Park.
As one of three board volunteers, I help keep the market running smoothly: I built and maintain our Webflow website, manage vendor outreach and onboarding, coordinate weekly communications through Google Workspace, and handle day-to-day logistics to ensure every vendor booth is ready and every shopper has a welcoming, community-centered experience throughout the season.
Sep 2021–Sep 2023
Color Country Animal Welfare · Member, Board of Directors
Color Country Animal Welfare (CCAW) is a nonprofit organization based in Torrey, Utah, dedicated to reducing the number of stray cats and dogs in Wayne County while championing the welfare of all animals. Through rescue, adoption, spay/neuter services, and trap-neuter-return programs, CCAW works to create a safer, more compassionate community for animals.
As a board member, I contributed to strategic initiatives, helped modernize organizational workflows using Google Workspace, and maintained the WordPress website to ensure smooth operations and effective community engagement.
Sep 2020–Nov 2020
Safe Harbor Crisis Center · Member, Board of Directors
Safe Harbor Crisis Center is the first and only domestic violence and sexual assault services agency in Davis County, Utah. They operate a 24/7 crisis line, an emergency protective shelter, transitional housing, legal advocacy, children's programs, and community education—all offered free and confidential to survivors.
As a board member, I helped lead special projects and introduced tools like Notion for task tracking and Google Workspace for shared documentation. These improvements streamlined both governance and day-to-day operations, allowing the team to dedicate more time and energy to supporting clients.
Skills
Hard Skills
User Research
Usability Testing
Information Architecture
Interaction Design
Wireframing
Prototyping
Design Systems
UX Writing
Accessibility
Design Handoff
Soft Skills
Problem Framing
Systems Thinking
Product Thinking
Stakeholder Management
Cross-functional Collaboration
Communication
Facilitation
Prioritization
Ownership
Adaptability
Tools
Figma
FigJam
Notion
Zeroheight
Dovetail
Hotjar
Jira
Asana
Webflow
ChatGPT


