Resume
A.C. Ivory
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Experience
2021–Present
Digiance
Senior UX/Product Designer
Contractor
- UX/Product Designer for Digiance, designing complex enterprise systems—ERP/CRM platforms, manufacturing operations tools, supplier portals, and vertical SaaS products—for 14 clients across manufacturing, legal services, relocation, PropTech, construction, and B2B wholesale.
- Deliver full-scope UX work spanning user research, information architecture, interaction design, UX writing, and design systems for multi-role platforms serving diverse user groups.
- Partner closely with stakeholders, founders, product, operations, and engineering teams to transform fragmented workflows into unified, role-aware experiences.
Feb 2015–Jan 2021
Ancestry
UX Designer & Product Manager
Full Time
- Led end-to-end UX and product ownership for a proprietary ERP/CRM platform, conducting user research with cross-functional stakeholders (researchers, PMs, sales, finance) and mapping user journeys to inform design strategy for client management, project tracking, timekeeping, and billing workflows.
- Designed and standardized the platform's interface by creating reusable design patterns for complex data tables, forms, and dashboard widgets, plus role-based dashboards and project milestone timelines—accelerating design work by ~40%, future development by ~60%, and improving cross-team visibility at scale.
- Partnered with management and engineering to integrate third-party systems (Salesforce, DocuSign, Qualtrics, SendGrid, Smartsheet, Box), streamlining fragmented workflows and improving employee productivity by over 50%.
May 2012–Feb 2015
Ancestry
Learning & Development Specialist
Full Time
- Designed and delivered onboarding programs for new hires across global offices, enabling employees to get up to speed with their job 55% faster than before.
- Created SOPs and standardized complex research workflows, reducing rework by 35% and improving operational consistency.
Sep 2010–May 2012
Ancestry
Genealogist Researcher
Full Time
- Conducted genealogical research for hundreds of global clients, analyzing historical records and archival documents to construct accurate family histories—developing systematic workflows and documentation practices for managing multiple concurrent projects.
- Developed analytical and problem-solving skills by navigating incomplete or conflicting historical data and translating complex evidence into clear narratives
Education
2011–2015
Bachelor of Arts, Mass Communication
University of Utah
Earned a BA in Mass Communication from the University of Utah, studying communication theory, user behavior, research methods, and how people interact with digital platforms.
Certifications
Oct 2025–Nov 2025
Certificate in AI-Driven Design
Memorisely
Completed an intensive 4-week, cohort-based masterclass on AI-driven product design workflows. I learned to build reusable prompt systems, accelerate user research with AI-assisted synthesis, and rapidly generate and validate solution concepts through AI-enhanced prototyping in Figma—strengthening my ability to lead rigorous UX work from research to tested prototype with 10x speed gains.
Sep 2024–Nov 2024
Certificate in Design Systems
Memorisely · Design Systems Bootcamp
Completed an intensive 8-week, cohort-based program on building and scaling design systems for complex products. Learned to audit UI patterns, define design tokens (color, type, spacing, grid), build reusable Figma component libraries, and establish governance workflows that enable consistent, efficient design-to-development handoff across multi-product teams.
Sep 2020–Nov 2020
Certificate in UX Design
Memorisely · UX Design Bootcamp
Completed an intensive 8-week, cohort-based UX design bootcamp covering user research, information architecture, interaction design, wireframing, prototyping, and usability testing.
Volunteer Experience
Jan 2024–Present
Capitol Reef Farmers’ Market · Member, Board of Directors
As a board member, I build and maintain the Webflow website, manage weekly vendor outreach and onboarding.
Sep 2021–Sep 2023
Color Country Animal Welfare · Member, Board of Directors
As a board member, I contributed to strategic initiatives, helped modernize organizational workflows using Google Workspace, and maintained the WordPress website to ensure smooth operations and effective community engagement.
Sep 2020–Nov 2020
Safe Harbor Crisis Center · Member, Board of Directors
As a board member, I led special projects and introduced Notion and Google Workspace to streamline governance and operations, allowing the team to focus more on supporting clients.
Skills
Hard Skills
User Research
Usability Testing
Information Architecture
Interaction Design
Wireframing
Prototyping
Design Systems
UX Writing
Accessibility
Design Handoff
Soft Skills
Problem Framing
Systems Thinking
Product Thinking
Stakeholder Management
Cross-functional Collaboration
Communication
Facilitation
Prioritization
Ownership
Adaptability
Tools
Figma
FigJam
Notion
Zeroheight
Dovetail
Hotjar
Jira
Asana
Webflow
ChatGPT
Featured Projects
I completed the following projects as the sole UX/Product Designer during my contract with Digiance, collaborating directly with stakeholders, product, engineering, and operations teams.
SilencerCo
Dealer Portal & HMI/MES System
Designed real-time HMI/MES dashboards for factory operators which improved machine status visibility by ~25%, a help desk ticket platform, and created a self-service dealer portal with order tracking and performance metrics. Built a comprehensive design system aligned with company branding to establish consistency across all manufacturing and dealer-facing interfaces.
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SilencerCo
Dealer Portal & HMI/MES System
Designed a unified supplier portal consolidating task management, order tracking, messaging, and invoicing workflows for relocation coordinators and vendors. Created status-driven task queues and streamlined invoice flows that reduced manual data entry by ~60%, improved coordination speed, and accelerated payment cycles by over 40%.
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SilencerCo
Dealer Portal & HMI/MES System
Designed an ERP/CRM that consolidated matter management, timekeeping, and billing into a single unified system for attorneys and staff—replacing over 50 fragmented accounts across half a dozen legacy platforms. Created role-specific dashboards and workflows that reduced manual reconciliation, improved real-time visibility into matter status, and enabled proactive case management.
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SilencerCo
Dealer Portal & HMI/MES System
Designed responsive UI and user journeys for a PropTech platform that captures home data, evaluations, floor plans, and service connections for homeowners and realtors. Collaborated with founders and product to scope V1 features, design experiments, and iterate rapidly based on user feedback—launching V1 in under four months and generating over 1,000 home profiles within the first month.
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SilencerCo
Dealer Portal & HMI/MES System
Designed end-to-end experiences for a two-sided marketplace connecting brands and retailers, covering discovery, ordering, and relationship management. Created a scalable design system with reusable patterns for cards, feeds, filters, and messaging, iterating with founders and engineering based on pilot feedback.
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SilencerCo
Dealer Portal & HMI/MES System
Designed multi-role experiences for a vertical SaaS platform serving construction owners, project managers, field crews, estimators, and finance teams. Developed a scalable design system for dashboards, complex tables, and filters while partnering with founders and engineers on prioritization and implementation.
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